Only product purchased directly on our website can be returned or exchanged by us. If you have purchased Charley M from a re-seller or another retailer, please contact them in relation to their terms, warranties, returns & exchange policy.
We accept returns from over 50 countries, Here's a Handy List
Argentina, Australia, Austria, Azjerbarjan, Belarus, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, England, Finland, France, Georgia, Georgia, Germany, Greece, Hong Kong, Iceland, Indonesia, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Moldova, Netherlands, New Zealand, Nigeria, Northern Ireland, Norway, Philippines, Poland, Portugal, Republic of Ireland, Romania, Russia, Scotland, Serbia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United States and Wales
Simply enter your order details in the form below, for us to take you through the process. We will call up your original order details and enable you to make individual changes to the product/s you want to exchange or have refunded.
You have 30 days to organize your exchange or refund from the receipt of your order. Please return all product in their original condition, with their garment tags and labels in place. Swimwear & Briefs cannot be exchanged or refunded for Hygiene reason.
Sale products can only be refunded for store credit.
Please note worn, soiled or garments without their tags, cannot be accepted for returns or exchanges.
We will send your exchange or apply your refund within 3-5 days from receipt of your return. We recommend using a track & trace service to send in your returns. This will guarantee receipt and ensure your exchange/ refund is processed. We cannot provide exchanges or refunds for returns we don't receive.
Yes, the cost for sending the garments back to Charley M for a refund or exchange, will need to be pre-paid by yourself.